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The Art of Conflict Resolution

Organizations depend on managers, supervisors and employees to openly discuss concerns and arrive at a joint resolution before a situation gets out of control. Through the use of exercises, team discussions and role-plays, participants learn how to intervene in creative, effective ways to turn conflict into conciliation.

Learning Objectives:

  • Learn why conflict resolution is important in the workplace
  • Identify why people fear conflict
  • Understand common conflict misconceptions
  • Determine your preferred conflict resolution style via self-assessment
  • Effectively respond to conflict using the conflict resolution style that fits the situation
  • Develop conflict resolution strategies utilizing various style models: HEAR, AEIOU and Six Essentials Techniques
Who Should Attend:

Those whose success depends on the ability to work well with others.

Details:

Member Fee: $120.00

Nonmember Fee: $168.00

Instructor(s)