The Art of Conflict Resolution

Organizations depend on managers, supervisors and employees to openly discuss concerns and arrive at a joint resolution before a situation gets out of control. Through the use of exercises, team discussions and role-plays, participants learn how to intervene in creative, effective ways to turn conflict into conciliation.

Learning Objectives:

  • Learn why conflict resolution is important in the workplace
  • Identify why people fear conflict
  • Understand common conflict misconceptions
  • Determine your preferred conflict resolution style via self-assessment
  • Effectively respond to conflict using the conflict resolution style that fits the situation
  • Develop conflict resolution strategies utilizing various style models: HEAR, AEIOU and Six Essentials Techniques
Who Should Attend:

Those whose success depends on the ability to work well with others.

Date(s):COL: Tuesday, April 21, 2020
Time:8:15 A.M. - 12:15 P.M.

Columbus ... Register


Member Fee: $120.00

Nonmember Fee: $168.00


Rebecca Jacobs