Interpersonal Skills Development Series
Communication is the cornerstone to the success of every organization and team. This series of four classes (DiSC Dimensions of Behavior, Personal Assertiveness, The Art of Conflict Resolution, and Dealing with Difficult People) are designed to help individuals be the very best they can be while communicating with their peers, bosses and customers.
Session 1: DiSC Dimensions of Behavior
Learn about the tendencies of your natural behavioral style, how it might "rub" other styles the wrong way and what to do about it if is does. Self-assessment to be completed prior to attendance.
Develop communication strategies to deal with the different styles
Apply behavioral flexibility techniques
Apply what you learn with a dynamic, interactive exercise
Session 2: Personal Assertiveness
This session is designed to help participants to recognize the differences between passive, aggressive and assertive behaviors and how to maintain healthy, productive and assertive communication.
Complete a self-assessment to determine your level of assertiveness
Apply appropriate techniques to influence others
Employ ten techniques to ensure assertiveness
Session 3: The Art of Conflict Resolution
Organizations depend on managers, supervisors and employees to openly discuss concerns and arrive at a joint resolution before a situation gets out of control. Through the use of exercises, team discussions and role-plays, participants learn how to intervene in creative, effective ways to turn conflict into reconciliation.
Determine your preferred conflict resolution style via self-assessment
Effectively respond to conflict using the conflict resolution style that fits the situation
Develop conflict resolution strategies utilizing various models: HEAR, AEIOU and Six Essential Techniques
Session 4: Dealing With Difficult People
This session is designed to help anyone at any level deal with "difficult" people in their workplace. Participants will learn how to level the playing field in dealing with difficult people through adopting coping mechanisms. Participants will examine each type of difficult person and identify strategies for effectively dealing with them.
Learn coping techniques for dealing with difficult people
Identify and develop strategies for dealing with typical personality types, such as the "bomb", the "bulldozer", the "sniper" and many others
Who Should Attend:
Those whose success depends on the ability to work well with others. Supervisors, managers and employees who are frustrated at losing so much time to settling interpersonal squabbles in their workplaces and non-EL series or Communication Skills for Teamwork participants.
CPEs: 12 personal development
SHRM-CP/SCP Recertification Credits: 12
PHR/SPHR/GPHR Recertification Credits: 12
Member Fee: $340.00
Nonmember Fee: $476.00