The Complete Receptionist

This program gives participants the skills and confidence needed to create a professional image in representing your organization. This skills-building program takes a universal look at all of the competencies needed to be a Director of First Impressions .

Learning Objectives

  • Master telephone skills: courtesy, voice control and demeanor
  • Avoid bad grammar and unprofessional expressions
  • Handle difficult callers with grace and ease
  • Relay bad news to customers and co-workers in an assertive way
  • Screen calls efficiently and effectively
  • Professional attire and workstation appearance
  • Deal with the stress of serving many masters

Who Should Attend:

Receptionists and all others who provide backup for this position.


Lunch is included.

CPEs: Not available

Member Fee: $200.00

Nonmember Fee: $280.00